How to elevate hospitality
Episode 1 - How to make a good first impression
Episode 2 - Body language
Episode 3 - How to improve customer communication
Episode 4 - How to create a sequence of service
Episode 5 - How to create guest profiles
Episode 6 - How to speak to your guests
Ever wondered how to elevate your hospitality skills so that you increase your guest's experience? This bitesize episode with Anna Sebastian and Tim Philips-Johansson answers just that.
If you want to explore more ways on how you can elevate your hospitality skills then check out masterclass on 'building guests confidence'. In this episode, Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive, and the importance of clear communication to keep everyone safe.
MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE
From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.