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CUSTOMER SERVICE AND THE POWER OF BEING HEARD

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Steve Martin, award-winning author and behavioral scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind the bar, serving tables or greeting customers, pick up tools to affect the behavior of others and how to put them into practice in a bar or restaurant environment.

GUESTS INCLUDE:

Steve Martin Author, Behavioral Scientist and CEO at Influence at Work, UK.


IN THIS EPISODE:

- The different ways to be heard at work.

- Tools and elements we can introduce in bars and restaurants to improve customer experience.

- Examples of people who command an audience.


USEFUL LINKS

Discover how to stand out with amazing customer service

Learn to serve and recommend with skill.


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