NEW CUSTOMER EXPERIENCES AND BEHAVIORS
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As the world continues to adapt and grow, Fabrice Limon and Pasan Wijesena share their perspectives and experiences of seeing customer behaviors and experiences evolve and change over the year, as well as insight into what the future holds. From guests’ response to bars opening to the question over whether at-home experiences will continue, this episode reveals all when it comes to the new “customer norm”.
Fabrice Limon– Co-founder of The Drinks Drop, UK
Pasan Wijesena– Owner of Earl’s Juke Joint and Jacoby’s Tiki Bar, Australia
IN THIS EPISODE:
- How customer behaviors have changed in the past year.
- How the role of bars have changed since the pandemic.
- How to engage in the new customer space outside the bar.