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TOOLS FOR REOPENING
Discover the tools, guidance and advice every bar owner or manager needs for a successful re-opening.
From the latest on safety & hygiene to budgeting advice, tips on managing a team during difficult times and getting up to speed with digital tools and systems to support your business in the new reality.
SAFETY & HYGIENE
GETTING A HANDLE ON NEW HYGIENE MEASURES
From enhanced cleaning schedules to social distancing, heightened safety and hygiene have become the new norm. Take inspiration from three bars in Ireland, Australia, and Taiwan as they respond to new standards and ways of working.
TOP 10 HEALTH AND SAFETY TIPS
From contactless payments and re-imagining your menu to reducing crowds and queues. Get our top 10 health and safety tips.
STAYING SALES SHARP
SMALL AND CREATIVE WAYS TO DRIVE SALES
Faced with closing their venues, Vaughan Yates, founder of The Virgin Mary, and Christine Kuypers Senior VP of Revenue Management, Cineplex share the simple ways you can engage guests and drive sales during challenging times.
TAP INTO TAKEAWAY
During these uncertain times, venues across the globe are increasingly adopting takeaway and delivery services to diversify revenue streams. Learn how to successfully implement and capitalize on these initiatives with expert tried and tested tips.
HOW TO STOCK YOUR BACKBAR PROFITABLY
Natalie Ng, owner of Doorknock gives her top tips on how to increase profitability and ensure the products and drinks your bar is making, is working hard for your bottom line.
BUILDING GUEST CONFIDENCE
AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE
Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive, and the importance of clear communication to keep everyone safe.
HOW TO STAND OUT WITH AMAZING CUSTOMER SERVICE
Whether your venue is big or small, independent or chain, Sean Finter shares his foolproof plan on how to design, develop and sustain great customer service.
BAR CHAT: HOW TO INCREASE PROFITS AND IMPRESS CUSTOMERS
In this episode Director of Bars at The Savoy, Declan Mc Gurk and Sean Finter chat to host Tristan Stephenson about the link between venue profitability and customer satisfaction. Tune in now to discover the changes you can start implementing today!
VENUE LAYOUT 101: TRANSFORMING YOUR BAR
We all know that the return to service is going to look a little different than before. With the safety of staff and guests at the forefront of reopening, Ollie Margan, owner of Maybe Mae, takes a look at how to transform your venue, from seating plans to the smooth integration of table service.
DIGITIZING YOUR BAR
1 STOP GUIDE - QR CODE MENUS
QR code menus are a simple way to help customers feel comfortable & safe in your venue. Check out our 1 stop guide now.
HOW TO ENGAGE WITH CUSTOMERS ONLINE
In this masterclass, join Global Cocktailian Lauren Mote and special guests Julian Short and Gemma Duff as they share ways to maximize your online presence now.
OPPORTUNITIES ONLINE
Whether it is having a great website, creating video content, or engaging your audience through social media there are many cost-effective ways of marketing your venue and making sure you show up in potential customers' feeds!
PICTURE PERFECT: SHOOTING COCKTAILS
We talked to professional drinks photographer, Rob Lawson, on the best ways to capture drinks when you’re limited to a phone.
BITESIZE SESSIONS: SOCIAL MEDIA BASICS
Getting the basics right is essential for your business's social media profile. Influencer Natalie Migliarini founder of Beautiful Booze shares her simple social media hacks to get you started.
GEARING SOCIAL MEDIA FOR BUSINESS IMPACT
Founder of Beautiful Booze, Natalie Migliarini, shares her top tips on how to really create business impact through social media.
INSTAGRAM DEEP DIVE
Master your venue's Instagram with this bitesize session from the founder of Beautiful Booze, Natalie Migliarini.
CREATING YOUR MENU
BRINGING YOUR MENU TO LIFE
Scout Bar owner and European bartender of the year, Matt Whiley, highlights the importance of taking time to carefully construct and create a great menu when planning to reopen your bar.
FOOD OCCASIONS
We're talking all things food from teaming the right spirits with meals to advice from world-renowned flavor pros and how to create amazing moments with food and cocktails.
HOW TO CRAFT THE PERFECT MENU
About 1 in 3 guests make their drink choice based on the menu – so make sure yours is working for you! Discover the dos and don’ts of menu making, exploring common pitfalls & the recipe for success.
OFFERING FOOD AT YOUR VENUE
It’s never been more important to maximize your bottom line, and in this bitesize session, Tim Philips explores the benefits of offering food at your bar no matter what type of venue you are.
LEADERSHIP & TEAMS
MANAGING BUSINESS IN CHALLENGING TIMES
Sean Finter shares industry advice on leadership in a crisis, best practices for keeping in communication with staff, forecasting budgets, staying agile, and adapting to evolving circumstances.
BAR CHAT: HOW TO NURTURE HAPPY & SUCCESSFUL TEAMS
Join Anna Sebastian, Bar Manager at the Artesian, and Sean Finter as they explore the many ways you can nurture a happy and successful team.
STAFF MANAGEMENT
In an industry with an astronomical failure rate, there is always much debate as to why. Lists are produced with the “Top 10 Reasons” and often the most important reason doesn’t show up on that list.
MANAGING IN UNPREDICTABLE TIMES
Discover how the owners of three leading venues, Hope & Sesame in South China, Maybe Mae in Adelaide, and Flying Dutchmen Cocktails in Amsterdam, are leading during these times.
BAR STORIES: KEEPING YOUR HEAD AS A MANAGER
Tristan Stephenson & Evan Stroeve catch up on Instagram LIVE on how to keep your head as a bar manager when all isn’t going well.
BAR STORIES: HOW TO BE A GREAT BOSS
Tim Philips & Anna Sebastian catch up on Instagram LIVE from opposite sides of the world! Discussing what it means to be a great boss at this challenging time.
WELLBEING
INDUSTRY AFTER HOURS
In this Masterclass session, join Global Cocktailian Lauren Mote, Global Gastronomer Mark Moriarty, and special guests, sharing their top tips and advice on how to achieve a more sustainable lifestyle.
HOME GROWN INGREDIENTS & FLAVORS
From menus inspired by the seasons to greater control of freshness, Mark Moriarty and James Fowler explore the benefits of growing your own.
STRETCHING THE BAR
Bar professional and wellbeing expert Camille Vidal gives simple tips and stretches that be easily incorporated into any routine.
BAR STORIES: WELLBEING
Tristan Stephenson and Camille Vidal chat all things wellbeing in our first episode of Bar Stories, LIVE on Instagram.
BAR STORIES: NUTRITION 101
Chef Mark Moriarty & Nutritionist Kirsten Brooks chat about ways to keep your nutrition in check over the next few weeks, including lots of delish meal ideas.
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