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SKILLS & GUESTS EXPERIENCE

Hospitality is a two-way interaction that delivers an experience built on emotions and connection that all humans crave, yet all too often fail to experience. A positive and consistent guest experience is what will really set apart the winning operators. Here you’ll find cutting edge resources to improve on your existing skills and experience,

CUSTOMER SERVICE

MASTERCLASS: AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive, and the importance of clear communication to keep everyone safe.

BITESIZE SESSIONS: ELEVATING EXPERIENCES IN HOSPITALITY

Tim Philips-Johansson and Anna Sebastian share their top tips on how to best amplify the experience for your guest.


WELLBEING

We know it’s hard to put yourself first in this busy world and being a bartender can take its toll on both body and mind. This industry is fun and fast-paced, but often with late nights and unpredictable hours.

HOW TO LOOK AFTER YOURSELF

In this episode, Tim Philips and Jamie Jones join host Tristan Stephenson to share their experience and insider tips on how to look after yourself in the industry. From diet to relationships, no stone is left unturned in this inspiring podcast episode.


SKILLS FOR SUCCESS

Being a great bartender doesn't stop at making great drinks, customer service is a very important part of the job.


E - LEARNING

Build your skills at your own pace with Diageo bar academy e-learning and training. Made for bar professionals at every level, it’s time to focus on taking your career to the next level.

FUNDAMENTAL SKILLS

Discover how to give your customers a great experience and meet their high expectations with Diageo Bar Academy Essentials. Learn how to use the most important tools of the bar trade to make incredible drinks and reinforce your standing as a professional.