AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on to keeping culture alive and the importance of clear communication to keep everyone safe.

WATCH NOW

USEFUL TOOLS TO DOWNLOAD NOW

MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE

From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.


HOW TO ENGAGE WITH CUSTOMERS ONLINE

In this masterclass, join Global Cocktailian Lauren Mote and special guests Julian Short and Gemma Duff as they share ways to maximize your online presence now.

With expert tips and practical solutions - learn how to bring added value to your brand and innovative ways to service customers online, as well as the best ways to communicate with customers at home.

WATCH NOW


HOME GROWN INGREDIENTS AND FLAVORS

It’s becoming increasingly important to know where your food and drink come from and what better way than to grow it yourself. From menus inspired by the seasons to greater control of freshness, Mark Moriarty and James Fowler explore the benefits of growing your own.

With top tips from installation, sowing and picking to managing at scale, sourceability and packaging, learn how to raise the bar with fresh garden-ingredients that will transform your cocktails into signature drinks.

WATCH NOW

USEFUL TOOLS TO DOWNLOAD NOW

Get your hands on our exclusive download from James Fowler on how to get growing a bartender’s garden.


Johnnie Walker Industry After-Hours

In this webinar, join Global Cocktailian Lauren Mote, Global Gastronomer Mark Moriarty and special guests, sharing their top tips and advice on how to achieve a more sustainable lifestyle.

With expert tips and practical demonstrations - learn about the small lifestyle changes you can make for a healthy and sustainable life after hours. We’ll also be revealing some healthy recipes you can whip up in no time at all!


An expert guide to beer flavors & styles

AN EXPERT GUIDE TO BEER FLAVORS & STYLES

In this webinar training session, join expert Beer Sommeliers Padraig Fox and Ian Colgan, as they explore the different types and styles of beer, and how best to pair their characteristic flavors with food.

From malting and germination, to fermenting and racking, they’ll take us through the process of beer production live from the Guinness Open Gate Brewery. As well as revealing their top tips and tricks to perfect pouring and presentation.

AN EXPERT GUIDE TO BEER FLAVORS & STYLES


JOHNNIE WALKER FLAVORS OF THE WORLD

In this webinar training session, chef Mark Moriarty and Max Venning from Three Sheets take us through how global flavors play with whisky and how to win with highballs in your bar or restaurant.

Along the way, they’ll explore flavorful ingredients from across the globe, learn how to make house cordials and exclusive new Johnnie Walker highball recipes.


HOW TO STAND OUT WITH AMAZING CUSTOMER SERVICE

In this webinar training session Barmetrix trainer Sean Finter, takes us through the do’s and don'ts on how to create memorable customer experiences in your venue. Exploring common pitfalls to avoid complaints, elevating your VIP bottle service as well creating a confident and motivated team.

Whether your venue is big or small, independent or chain, Sean shares his foolproof plan on how to design, develop and sustain great customer service, that will keep customers coming back time and time again.

The is a webinar recording so the chat & interaction functions will not be available.


How to Craft the Perfect Menu

HOW TO CRAFT THE PERFECT MENU AND WHY IT MATTERS

About 1 in 3 guests make their drink choice based on the menu – so make sure yours is working for you! Join our webinar with expert Diageo Bar Academy trainers, Matt Guest and Marios Zlatinis, as they take us through the dos and don’ts of menu making, exploring common pitfalls & sharing their recipe for success.

Find out how to develop your menu concept & sell your most profitable drinks! This is a webinar recording so all interaction and chat functions will not be available.

How to Craft the Perfect Menu and Why it Matters


THE ART OF THE HIGHBALL

The whisky highball is greater than the sum of its parts. Quick, easy and profitable with countless creative possibilities, highballs are the perfect serve to add to your menu.

In this webinar training session, Johnnie Walker Brand Ambassadors Tom Jones and Ali Reynolds take us on a journey to the four corners of Scotland, exploring the versatile flavours of Johnnie Walker to find out what makes it so perfectly suited to the whisky highball.

They’ll reveal their top tips and tricks together with some inventive recipe inspiration to get your creative juices flowing.


SPIRITS & FOOD

Aperitifs, digestifs and cocktail pairing present an exciting new challenge for venues and a perfect opportunity to showcase your creativity, impress your guests and boost your sales.

In our latest webinar training session, DBA trainers Matt Guest and Marios Zlatinis demonstrate how to tailor your menu to capitalise on these opportunities and provide their top tips along with some inventive recipe inspiration to get your creative juices flowing.

Watch the video below now to find out more, and don’t forget to like our Facebook page and follow us on Instagram and Twitter for all the latest updates and be the first to know about upcoming webinar training sessions.


Bulliet Frontier Labs presents "Behind an Award Winning Menu"

Potentially the only thing that matters more than how you make your drinks, is how you present those drinks to your customers.

Join Josh Harris and Morgan Schick, partners in BV Hospitality and The Bon Vivants’, owners of Trick Dog and The Bon Vouge bars as they guide us through their artistic process of developing cocktail menus as memorable as their drinks.