REMARKABLE GUEST EXPERIENCES
Find out how to deliver remarkable guest experiences with consistency over a sustained period.
THE NEW FUTURE OF CONTACTLESS HOSPITALITY
Contactless customer service is a huge new trend in bars and wider hospitality industry due to the new safety protocols. Despite less contact with guests, you can still ensure excellent hospitality. Find out more.
MASTER THE ART OF UPSELLING: FIVE EXPERT TIPS
If you think upselling is simply about selling more, think again. It’s an opportunity to exceed customer expectations, deliver excellent customer service, to build trust and ultimately, profit. Charlie Gilkes, CEO of Inception Group shares his expert tips to master this subtle skill.
QUICK TIPS FOR MEASURING CUSTOMER SATISFACTION
In the digital age of today, with social media, Yelp and similar platforms, venues’ reputations count for even more than before – and ‘you’re only as good as your last review’ mentality has kicked in.
HOW TO MAKE THE BEST RECOMMENDATIONS FOR YOUR CUSTOMER
Winning the hearts and minds of guests at your place isn’t a matter of life and death for bartenders or servers, I can assure you: it’s much more serious than that. It’s everything.
The magic of trolley cocktails
Take tableside service to a new level with cocktail trolleys, the trend that’s rolling into top bars around the world.
There is a subtle art to upselling and whether you are behind the bar or working the floor, it is a skill that is definitely worth taking the time to perfect.
ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS
Do you dread hearing ‘Can I speak to the manager?’ - Well fear no more! We take a look at some common customer complaints and share our top tips on how to resolve them.
WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER
Rob Poulter focuses on the right approach and the necessary knowledge you need to make sure your customers come back time and time again.
PERFECTING YOUR SERVICE SKILLS
Whether you are behind the bar or out on the floor, learning the art of great service is the key to providing the ultimate experience to your customer.
ESSENTIAL BAR SKILLS: A GUIDE TO PERFECT SERVICE
What makes good service? Andrew Joy gives us some insight on how to up your service skills and make sure your venue is the talk of the town.
WHEN THINGS GO WRONG
The way you deal with a complaint can even make customers more loyal to your outlet if they feel they have been treated well and the issue has been resolved appropriately. So how do you deal with a customer complaint?