A GUIDE TO DELIVERING UNIQUE BAR EXPERIENCES
From installing drink vending machines to offering multisensory bar experiences, learn how Dead& Dive Bar and A Bar With Shapes for a Name offer unique guest experiences.
HOW TO MAKE GUESTS FEEL VALUED WITH GREAT CUSTOMER SERVICE
Maura Milia from The Connaught shares tips for making guests feel valued. From communicating with guests to showing empathy, check them out now!
HOSPITALITY SKILLS IN THE AGE OF DIGITAL
Current events have accelerated digitisation of the hospitality industry to fulfil safety measures. Read this guide on how to maintain excellent customer service.
REMARKABLE GUEST EXPERIENCES
Find out how to deliver remarkable guest experiences with consistency over a sustained period.
THE NEW FUTURE OF CONTACTLESS HOSPITALITY
Contactless customer service is a huge new trend in bars and wider hospitality industry due to the new safety protocols. Despite less contact with guests, you can still ensure excellent hospitality. Find out more.
MASTER THE ART OF UPSELLING: FIVE EXPERT TIPS
If you think upselling is simply about selling more, think again. It’s an opportunity to exceed customer expectations, deliver excellent customer service, to build trust and ultimately, profit. Charlie Gilkes, CEO of Inception Group shares his expert tips to master this subtle skill.
QUICK TIPS FOR MEASURING CUSTOMER SATISFACTION
In the digital age of today, with social media, Yelp and similar platforms, venues’ reputations count for even more than before – and ‘you’re only as good as your last review’ mentality has kicked in.
HOW TO MAKE THE BEST RECOMMENDATIONS FOR YOUR CUSTOMER
Winning the hearts and minds of guests at your place isn’t a matter of life and death for bartenders or servers, I can assure you: it’s much more serious than that. It’s everything.
The magic of trolley cocktails
Take tableside service to a new level with cocktail trolleys, the trend that’s rolling into top bars around the world.
There is a subtle art to upselling and whether you are behind the bar or working the floor, it is a skill that is definitely worth taking the time to perfect.
ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS
Do you dread hearing ‘Can I speak to the manager?’ - Well fear no more! We take a look at some common customer complaints and share our top tips on how to resolve them.
WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER
Rob Poulter focuses on the right approach and the necessary knowledge you need to make sure your customers come back time and time again.