CUSTOMER SERVICE AND THE POWER OF BEING HEARD
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Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind the bar, serving tables or greeting customers, pick up tools to affect behaviour of others and how to put them into practice in a bar or restaurant environment.
Steve Martin – Author, Behavioural Scientist and CEO at Influence at Work, UK.
IN THIS EPISODE:
- The different ways to be heard at work.
- Tools and elements we can introduce in bars and restaurants to improve customer experience.
- Examples of people who command an audience.
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