DIFFUSING THE BAR: TIPS FROM A HOSTAGE NEGOTIATOR
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Want to stop trouble in your bar before it begins? On this special Bar Chat episode, find out how to assess state of minds and effect change using just your language with Martin Richards, Hostage and Crisis Management Specialist.
Martin Richards, Hostage Negotiator
IN THIS EPISODE:
- Explore the role of a hostage negotiator and find out how to assess the state of mind of your customers
- Discover techniques to help you diffuse tense situations
- Find out how to demonstrate empathy and create a safe environment for customers and staff
Learn the tricks of the trade and how bartenders can improve relationships with their customers.
Delve into why the bartender is more than just a host!
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