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DIFFUSING THE BAR: TIPS FROM A HOSTAGE NEGOTIATOR

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Want to stop trouble in your bar before it begins? On this special Bar Chat episode, find out how to assess state of minds and effect change using just your language with Martin Richards, Hostage and Crisis Management Specialist.

GUESTS INCLUDE:

Martin Richards, Hostage Negotiator


IN THIS EPISODE:



USEFUL LINKS: 

Learn the tricks of the trade and how bartenders can improve relationships with their customers.

Delve into why the bartender is more than just a host!


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