NEW CUSTOMER EXPERIENCES AND BEHAVIOURS
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As the world continues to adapt and grow, Fabrice Limon and Pasan Wijesena share their perspectives and experiences of seeing customer behaviours and experiences evolve and change over the year, as well as insight into what the future holds. From guests’ response to bars opening to the question over whether at-home experiences will continue, this episode reveals all when it comes to the new “customer norm”.
Fabrice Limon– Co-founder of The Drinks Drop, UK
Pasan Wijesena– Owner of Earl’s Juke Joint and Jacoby’s Tiki Bar, Australia
IN THIS EPISODE:
- How customer behaviours have changed in the past year.
- How the role of bars have changed since the pandemic.
- How to engage in the new customer space outside the bar.
Discover the key cocktail and bar trends to watch out for.
Check out these 10 tips or a thriving takeaway service.
CONNECT WITH US ON:
BAR CHAT: GOING DIGITAL
Digital expert Gavin Pathross and bar manager Liam Davey chat about the tools that can be easily integrated and introduced in your bar/restaurant.
VENUE LAYOUT 101
Ollie Margan, owner of Maybe Mae, takes a look at how to transform your venue, from seating plans to the smooth integration of table service.
KEEPING WELL NOW AND WHEN TAKING ON YOUR NEW CHALLENGE
Diageo Programme Manager and Mental Health Practitioner, Renee Floer, gives tips on looking after yourself away from the bar and if returning.
MASTERCLASS: TAKEAWAY & DELIVERY TO DRIVE SALES
In this masterclass, join Tess Posthumus and special guest Vijay Mudaliar as they share ways to unlock more sales for your venue through cocktail takeaway and delivery services.