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Tips & Tricks
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make your venue stand out from the crowdmake your venue stand out from the crowd
With new bars popping up on every corner, it’s never been more important to stay ahead of the curve. We talk to leaders of the hospitality industry to find out what separates them from the pack.
WORLD CLASS: THE WINNING FORMULAWORLD CLASS: THE WINNING FORMULA
Three previous World Class winners discuss this life-changing experience and reveal their top tips to shake off the competition, as well as the cocktails they can’t get enough of.
Top tips to boost your career in the bar industryTop tips to boost your career in the bar industry
Paul Martin, award-winning mixologist and trainer reveals his top tips to kick your career up a notch, no matter what level you are in the industry.
ESSENTIAL BAR SKILLS: ORGANISING YOUR WORKSTATIONESSENTIAL BAR SKILLS: ORGANISING YOUR WORKSTATION
Well-organised workstations are the key to serving customers quickly and efficiently, and the best bars will be visually appealing without slowing down the bartenders working behind them.
essential guide to shakingessential guide to shaking
Mastering your shaking technique can be a great way to inject a bit of theatre into your cocktail making – guaranteed to wow your customers and enhance your serves.
UPSELLINGUPSELLING
There is a subtle art to upselling and whether you are behind the bar or working the floor, it is a skill that is definitely worth taking the time to perfect.
ESSENTIAL BAR SKILLS: ICEESSENTIAL BAR SKILLS: ICE
Whether it’s cubed, cracked or shaved, we reveal how your choice of ice can make or break your serves and show you how to add a little frozen flair.
ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTSESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS
Do you dread hearing ‘Can I speak to the manager?’ - Well fear no more! We take a look at some common customer complaints and share our top tips on how to resolve them.
ESSENTIAL BAR SKILLS: BAR TOOLSESSENTIAL BAR SKILLS: BAR TOOLS
Having the right equipment to hand makes your job easier and means customers enjoy a faster, more efficient service. So from shakers to stirrers, let’s take a look at the key tools you should have behind the bar.
5 classic whisky cocktails you need to celebrate whisky5 classic whisky cocktails you need to celebrate whisky
Gone are the days when whisky was strictly served neat or on the rocks. Whisky cocktails are making a comeback on menus across the world and it’s time to get involved!
WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDERWHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER
Rob Poulter focuses on the right approach and the necessary knowledge you need to make sure your customers come back time and time again.
ESSENTIAL BAR SKILLS: GARNISHESSENTIAL BAR SKILLS: GARNISH
Are your garnishes up to scratch? The creativity and thought that goes into your serve’s garnish can be the difference between unforgettable flair or complete flop.