Tips & Tricks

WORLD CLASS: THE WINNING FORMULA

WORLD CLASS: THE WINNING FORMULA

Three previous World Class winners discuss this life-changing experience and reveal their top tips to shake off the competition, as well as the cocktails they can’t get enough of.

ESSENTIAL BAR SKILLS: ORGANISING YOUR WORKSTATION

ESSENTIAL BAR SKILLS: ORGANISING YOUR WORKSTATION

Well-organised workstations are the key to serving customers quickly and efficiently, and the best bars will be visually appealing without slowing down the bartenders working behind them. 

essential guide to shaking

essential guide to shaking

Mastering your shaking technique can be a great way to inject a bit of theatre into your cocktail making – guaranteed to wow your customers and enhance your serves. 

UPSELLING

UPSELLING

There is a subtle art to upselling and whether you are behind the bar or working the floor, it is a skill that is definitely worth taking the time to perfect.

ESSENTIAL BAR SKILLS: ICE

ESSENTIAL BAR SKILLS: ICE

Whether it’s cubed, cracked or shaved, we reveal how your choice of ice can make or break your serves and show you how to add a little frozen flair.

ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS

ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS

Do you dread hearing ‘Can I speak to the manager?’ - Well fear no more! We take a look at some common customer complaints and share our top tips on how to resolve them.

ESSENTIAL BAR SKILLS: BAR TOOLS

ESSENTIAL BAR SKILLS: BAR TOOLS

Having the right equipment to hand makes your job easier and means customers enjoy a faster, more efficient service. So from shakers to stirrers, let’s take a look at the key tools you should have behind the bar.

5 classic whisky cocktails you need to celebrate whisky

5 classic whisky cocktails you need to celebrate whisky

Gone are the days when whisky was strictly served neat or on the rocks. Whisky cocktails are making a comeback on menus across the world and it’s time to get involved!

WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER

WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER

Rob Poulter focuses on the right approach and the necessary knowledge you need to make sure your customers come back time and time again. 

ESSENTIAL BAR SKILLS: GARNISH

ESSENTIAL BAR SKILLS: GARNISH

Are your garnishes up to scratch? The creativity and thought that goes into your serve’s garnish can be the difference between unforgettable flair or complete flop.

PERFECTING YOUR SERVICE SKILLS

PERFECTING YOUR SERVICE SKILLS

Whether you are behind the bar or out on the floor, learning the art of great service is the key to providing the ultimate experience to your customer. 

HOW TO MAKE IT: OLD FASHIONED

HOW TO MAKE IT: OLD FASHIONED

Thomas Aske from The Fluid Movement reveals how he makes his Old Fashioned stand out amongst the crowd.