Tips & Tricks
WHAT TO ASK WHEN YOUR CUSTOMER DOESN’T KNOW WHAT TO ORDER
Rob Poulter focuses on the right approach and the necessary knowledge you need to make sure your customers come back time and time again.
PERFECTING YOUR SERVICE SKILLS
Whether you are behind the bar or out on the floor, learning the art of great service is the key to providing the ultimate experience to your customer.
HOW TO MAKE IT: OLD FASHIONED
Thomas Aske from The Fluid Movement reveals how he makes his Old Fashioned stand out amongst the crowd.
ESSENTIAL BAR SKILLS: SPEED AND EFFICIENCY
Working in a bar is fast paced, so how do we ensure that fast service does not compromise serving the perfect drink?
ESSENTIAL BAR SKILLS: OPENING PROCEDURES
We outline the ultimate tips and tricks to ensure you start and end every shift on top form.
LOW ABV AND LOW-SUGAR COCKTAILS FOR JANUARY
Ivy Mix shows us how to produce the perfect cocktails to please the calorie-conscious customer this January.
ESSENTIAL BAR SKILLS: MUDDLING
A great technique to release flavour and aromas from your ingredients, muddling is a vital skill for creating classic serves.
ESSENTIAL BAR SKILLS: COCKTAIL BASICS
We take you back to basics and look at the principles behind crafting great cocktails every time.
ESSENTIAL BAR SKILLS: THE ART OF SERVICE
What makes good service? Andrew Joy gives us some insight on how to up your service skills and make sure your venue is the talk of the town.
ESSENTIAL BAR SKILLS: LAYERING
Layering: the technique that, when done right, can result in beautiful levels of flavour or, when done wrong, a cloudy muddle of ingredients.
WHEN THINGS GO WRONG
The way you deal with a complaint can even make customers more loyal to your outlet if they feel they have been treated well and the issue has been resolved appropriately. So how do you deal with a customer complaint?
TOP TIPS TO STRENGTHEN YOUR BAR TEAM
We all know that having a close, happy and efficient team can help get you through that long shift and most of all - make it more fun!