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From serving drinks to taking orders, this article offers hacks to speed up service and improve efficiency when faced with limitations in your venue. Bar professional Minakshi Singh, from Sidecar Bar, voted Best Bar in India, gives her best practice and hacks for a slick and efficient service in your bar.

SLOW AND STEADY START

First things first, let’s face it: it will be a slow and steady process getting your bar to where you want it to be, and it will be some time before we can go back to how bars are used to operating. So, brace yourself for slower business, and becoming as efficient as possible with existing resources and processes, making operations as smooth as possible in your venue.


THE MENU OFFERING

STAFF TRAINING

In the hospitality industry, your team of staff is your ears and eyes on the ground. Therefore, it is essential to ensure they are well trained on the safety protocols, like maintaining proper hygiene practices, and following SOP’s. Right from your entrance to back area, your entire staff has to be briefed every day on social distancing as well as maintaining the rules. Make it part of your business day routine to ensure this time is put in with your team. Add any training or team catch ups to your regular staff training calendar to make it part of everyone’s working day.


COMMUNICATION WITH GUESTS

Communication with guests is always key. Our industry thrives on conversations and hence, it is tricky for us to limit this whilst maintaining a good relationship with the guest and making them feel safe in your venue. A great way to ensure efficient communication is to consider all the different ways to speak to your customers. Here are a few hacks.


VENUE LAYOUT

A great layout can help you put your guests at ease and can also get you better space utilisation. Do plan your seating keeping the protocols of social distancing in mind:


MAINTAIN & SHOWCASE HYGIENE

Needless to say, following strict health and safety procedures at all times is absolutely a must (no matter what time we are living in!) but also, showcasing that you are following norms is of utmost importance. Shoot a quick video showing your daily santisation routine, or best practices and post on your social media channels. This will go a long way in assuring your guests that it is safe for them to venture to your venue

INNOVATE

Lastly, I would say, keep up with the everchanging innovations. Many venues in the industry have branched into exciting digital formats like YouTube channels or social media influencers or e-zines. We have been lucky enough to launch our own YouTube channel. The idea came from the fact that we needed to increase our digital footprint and be able to communicate with the industry as well our guests at large. The fact that we have spent a considerable amount of time in the industry gave us the confidence to launch a Youtube channel which is especially focused on the beverage landscape of India. We have covered new brands, cocktail recipes, and trends.

The industry has also done some amazing work right from creating their own RTD’s and premixes to creating opportunities like training portals to support the industry as a whole. In your downtime, take advantage of resources available to you and opportunities to further your business.


Five Key Takeaways


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