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THE GUEST EXPERIENCE

Service is what you do for someone. Hospitality is an intimate exchange between a group of people. A two-way interaction that delivers an experience built on emotions and connection that all humans crave, yet all too often fail to experience. A unique and consistent guest experience is what will really set apart the winning operators.

masterclass

AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive and the importance of clear communication to keep everyone safe.


BITESIZE SESSIONS

ELEVATING EXPERIENCES IN HOSPITALITY

Tim Philips-Johansson and Anna Sebastian share their top tips on how to best amplify the experience for your guest.


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