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SKILLS & GUESTS EXPERIENCE

Hospitality is a two-way interaction that delivers an experience built on emotions and connection that all humans crave, yet all too often fail to experience. A positive and consistent guest experience is what will really set apart the winning operators. Here you’ll find cutting edge resources to improve on your existing skills and experience,

CUSTOMER SERVICE

MASTERCLASS: AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive and the importance of clear communication to keep everyone safe.

BITESIZE SESSIONS: ELEVATING EXPERIENCES IN HOSPITALITY

Tim Philips-Johansson and Anna Sebastian share their top tips on how to best amplify the experience for your guest.


WELLBEING

We know it’s hard to put yourself first in this busy world and being a bartender can take its toll on both body and mind. This industry is fun and fast-paced, but often with late nights and unpredictable hours.

  • MANAGING SELF CARE LIKE A PRO

    MANAGING SELF CARE LIKE A PRO

    The word self-care is batted around a lot, but it can make a difference when motivation is low or needing to suss out a new routine. Stay on track with these seven tips guaranteed to help look after yourself and manage your time like a pro.

  • KEEPING WELL NOW AND WHEN TAKING ON YOUR NEW CHALLENGE

    KEEPING WELL NOW AND WHEN TAKING ON YOUR NEW CHALLENGE

    As bar professionals busy schedules and serving others is a given but we can often ignore our own needs. Diageo Programme Manager and Mental Health Practitioner, Renee Floer, gives tips on looking after yourself away from the bar and if returning.

  • WELLBEING – LIVE WELL, FEEL GREAT

    WELLBEING – LIVE WELL, FEEL GREAT

    It can be hard to put yourself first in this fast-paced industry, but personal wellbeing is key to living a healthier life in the bar world. In this module, learn effective tools, tips and hacks to maintain a sustainable lifestyle.

HOW TO LOOK AFTER YOURSELF

In this episode Tim Philips and Jamie Jones join host Tristan Stephenson to share their experience and insider tips on how to look after yourself in the industry. From diet to relationships, no stone is left unturned in this inspiring podcast episode.


SKILLS FOR SUCCESS

Being a great bartender doesn't stop at making great drinks, customer service is a very important part of the job.

  • ENHANCE YOUR CUSTOMERS' DRINKING EXPERIENCE

    ENHANCE YOUR CUSTOMERS' DRINKING EXPERIENCE

    We caught up with Andrew Coyle from our partner training team, Flow Hospitality to get his tips on creating the best customer experience.

  • THE PERFECT SERVE WITH SIMPLE COCKTAILS

    THE PERFECT SERVE WITH SIMPLE COCKTAILS

    Learn to deliver perfectly served drinks that meet the highest of customer expectations, as well as gaining insight into the basic principles of balancing favours for excellent drinks.

  • SERVING & RECOMMENDING WITH SKILL

    SERVING & RECOMMENDING WITH SKILL

    Improve your skillset by making personal recommendations that will delight your visitors, demonstrate your expertise and elevate the customer experience every time.


E - LEARNING

Build your skills at your own pace with Diageo bar academy e-learning and training. Made for bar professionals at every level, it’s time to focus on taking your career to the next level.

FUNDAMENTAL SKILLS

Discover how to give your customers a great experience and meet their high expectations with Diageo Bar Academy Essentials. Learn how to use the most important tools of the bar trade to make incredible drinks and reinforce your standing as a professional.


Sign up and become a member of Diageo Bar Academy today and unlock the latest industry news, trends and tips to keep your bar knowledge up to speed!