Napkinomics

The idea behind Napkinomics is simple, to ensure everyone in your organization is "on the same page" you should be able to articulate your service strategy so that it fits on the back of a Napkin (i.e. keep it simple!). The overview videos introduce you to the Napkinomics framework while the tactical videos feature a round-table of industry experts who discuss best-practice ideas with regard to implementing this strategy in your own business.