Bar staff serving a drink to a customer

eBooks and Guides

Customer Service Skills

Learn how to provide exceptional hospitality with tips, insights and best practices for honing your customer service skills, ensuring guests leave with a smile. 

Customer Service Skills

Bartending is about more than serving up delicious drinks. Level up your game by expanding your customer service skills and learning the art of exceptional hospitality.   

Cover the essentials with how-to guides, tips and best practices for improving communication, dealing with challenging situations, providing recommendations, managing your venue's online presence, and mastering drinks presentation to ensure your guests leave smiling.