Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests.
CUSTOMER SERVICE
Articles and Online Training
E-Learning Courses
Disability Awareness
This 30-minute course will update you on the correct actions needed when serving customers with additional requirements.
Elevating the Guest Experience
The right customer experience in your revenue can boost sales and boost customer loyalty. Complete this course to learn how to enhance your guest experience.
Serving & Recommending With Skill
This course will help boost sales and increase revenue in your bar.
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A Bartending Guide to Glassware
Glassware is a staple in any bar and an important part of elevating the customer experience. Take a deeper dive into the world of drinking glasses.
A Bartender Guide to Infusion
Infusion has transitioned into bartending, producing innovative flavor combinations. Learn how to enhance your cocktail creation with this technique.
A Bartending Guide to Blenders
The electric blender transformed how cocktails were made. Find out the history, styles, and best practices for using the blender to make standout cocktails your guests will love.
A Guide to Bar Safety & Risk Management
Bar venues face various types of risks that can impact operations, reputation, and profitability. Learn how to manage these risks in your venue.
A Guide to Carbonation in Cocktails
Carbonating cocktails can enhance guests sensory experience of drinks. Discover how to achieve optimal carbonation in your cocktails.
A Guide to Cocktail Aging
A growing bar trend is teaching enthusiasts the value of patience: cocktail aging. Find out its allure and how it will enhance your cocktail making.
A Guide to Cocktail Clarification
Cocktail clarification has become a quest for many mixologists. Explore this technique and the best tools for clarified cocktails.
A Guide to Ice Cutting and Carving
Explore the captivating world of ice cutting and carving in drinks making and discover how this Japanese legacy can unlock unparalleled cocktail craftsmanship.
A Guide to Responsible Alcohol Consumption
As a bar professional it’s especially important to be alcohol aware. Learn about responsible alcohol consumption and how it can have an impact on health, safety, and social wellbeing.
An Essential Guide to Cocktail Garnishes
Explore the art of cocktail garnishing, from citrus twists to edible flowers, and learn how perfectly executing garnishes can elevate the appearance, aroma, and flavor of your cocktails.
Cocktail Shakers
Shaking a cocktail is probably the most iconic and the most essential, bartending technique. Learn more about the different styles of cocktail shakers and some tips on how to use a cocktail shaker effectively.