Smiling bartender shakes a cocktail

Elevating Hospitality Series

Learn essential tips and tricks from the experts on how you can wow your guests, and keep them coming back to your venue.

Estimated reading time: 20 minutes

Upskill and excel

Ever wondered how to elevate your hospitality skills so that you increase your guests experience? This series of bitesize episodes with Anna Sebastian and Tim Philips-Johansson answers just that.

EPISODE 1 - HOW TO MAKE A GOOD FIRST IMPRESSION

EPISODE 2 - BODY LANGUAGE

EPISODE 3 - HOW TO IMPROVE CUSTOMER COMMUNICATION

EPISODE 4 - HOW TO CREATE A SEQUENCE OF SERVICE

EPISODE 5 - HOW TO CREATE GUEST PROFILES

EPISODE 6 - HOW TO SPEAK TO YOUR GUESTS

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MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE

From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.

LEARN MORE

Take a masterclass

If you want to explore more ways on how you can elevate your hospitality skills then check out masterclass on 'building guests confidence'.

In this episode Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on to keeping culture alive and the importance of clear communication to keep everyone safe.

Get certified 

Take our 'Elevating the Guest Experience' e-learning course to formalise your learning. Pass the end of course exam and you'll receive a Diageo Bar Academy certificate to help you in your career. 

More resources

If you simply want to read more, check out related articles such as 'How to make the best recommendation for your customer', 'How to handle complaints' and 'The art of upselling'.