Elevating Hospitality Series
Learn essential tips and tricks from the experts on how you can wow your guests, and keep them coming back to your venue.
Estimated reading time: 20 minutes
Upskill and excel
Ever wondered how to elevate your hospitality skills so that you increase your guests experience? This series of bitesize episodes with Anna Sebastian and Tim Philips-Johansson answers just that.
EPISODE 1 - HOW TO MAKE A GOOD FIRST IMPRESSION
EPISODE 2 - BODY LANGUAGE
EPISODE 3 - HOW TO IMPROVE CUSTOMER COMMUNICATION
EPISODE 4 - HOW TO CREATE A SEQUENCE OF SERVICE
EPISODE 5 - HOW TO CREATE GUEST PROFILES
EPISODE 6 - HOW TO SPEAK TO YOUR GUESTS
MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE
MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE
From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.
LEARN MORE
Take a masterclass
If you want to explore more ways on how you can elevate your hospitality skills then check out masterclass on 'building guests confidence'.
In this episode Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on to keeping culture alive and the importance of clear communication to keep everyone safe.
Get certified
Take our 'Elevating the Guest Experience' e-learning course to formalise your learning. Pass the end of course exam and you'll receive a Diageo Bar Academy certificate to help you in your career.
More resources
If you simply want to read more, check out related articles such as 'How to make the best recommendation for your customer', 'How to handle complaints' and 'The art of upselling'.
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