

Creating a Memorable Customer Experience
When it comes to your customers, it’s the ‘experience’ that makes them come back time and time again, turning casual customers into regulars. In this bitesize session, discover top tips on how to create the best customer experience possible in your venue.
Estimated watch time: 15 minutes
Make a good impression

Make a good impression
First impressions count in the bar industry. It sets the scene and prepares your guests for a great evening out. Beyond the drinks your serve, the atmosphere you create through components such as lighting and sound and how a guest is welcomed is what makes the difference to a memorable experience of your bar.
Watch Now: Elevate your guest experience
Watch the full session or skip to the parts most relevant:
00:50 - Impressions are important
03:18 - Body language and personal space
06:54 - Elevated hospitality for any venue
Key Takeaways
It’s the overall experience in a bar that turns casual customers into regulars.
First impressions count, especially in the hospitality sector.
Body language and physical space should be considered across staff and guests.
Don’t overlook the atmospherics in your venue, they’re hugely important to customers.
Create a sequence of service with your team.
Sign up for free and become a member of Diageo Bar Academy today to unlock the latest industry news, trends, and tips to keep your bar knowledge up to speed!
Related content
Table Service 101: An Expert's Tips
Leading drinks expert Adam Dow shares his go-to tips for bar managers and servers to master the art of excellent table service.Creating Unique Experiences At Your Venue
Discover how to stand out from the crowd and make your venue unique in this Diageo Bar Academy Masterclass.Treating Guests to a Great Experience
When guests visit your venue, they want to have a great time. Read on to learn how you can deliver great experiences to guests in your bar.Elevating Experiences in Hospitality
Top tips on how to best amplify the experience for your guest.Elevating the Guest Experience
The right customer experience in your revenue can boost sales and boost customer loyalty. Complete this course to learn how to enhance your guest experience.