RELATED CONTENT
Masterclass
Building Guest Confidence in the Hospitality Industry
Watch as Anna Sebastian and Ollie Margan share tips on how to improve guest confidence and customer service in the hospitality industry.
Authors: Anna Sebastian, Hospitality Consultant; Ollie Margan, Award-winning bartender and bar owner
Estimated watch time: 51 minutes
Watch Our Customer Service Masterclass
Bartending goes beyond making the perfect serves – it's also crucial to make customers feel safe. Watch experts Anna Sebastian and Ollie Margan as they take you through the steps of keeping your guests safe as a bartender.
Prioritise Guest Safety & Hygiene
The COVID pandemic spotlighted the need for effective hygiene and safety in the hospitality industry. With every serve and every drink, it’s crucial to make guests feel safe and protected in your establishment.
In this Diageo Bar Academy masterclass webinar, hospitality industry experts Anna Sebastian and Ollie Margan share tips on making your guests feel at ease, improving communication and building stellar culture.
Key Learning Outcomes
Understand the challenges in the hospitality industry
Learn how to maintain safety, culture, and values in your venue
Get to know how to ensure quality and consistent customer service
Watch Our Masterclass Now!
How build guest confidence
Masterclass Chapters
04:45 - 33:12 - A Balancing Act: Safety and Culture
33:31 - 44:46 - Delivering Great Customer Service
44:55 - 49:53 - Setting up for Success
Curating the Guest Experience
The best hospitality operators design service strategies to deliver a remarkable experience for every guest on every visit. Learn how to design the best possible experience for your venue.
Cultivating Guest Loyalty
Cultivating guest loyalty is fundamental to keeping a venue alive. Embrace key techniques to deliver on your venue’s brand promises and enhance guest experience.
Elevating the Guest Experience
The right customer experience in your revenue can boost sales and boost customer loyalty. Complete this course to learn how to enhance your guest experience.
Baileys Cocktails: Creating Something Different For Guests
Baileys Irish Cream is an indispensable ally for bartenders. Discover the Baileys story and indulgent vegan friendly Almande and Chocolate Luxe recipes.
Treating Guests to a Great Experience
When guests visit your venue, they want to have a great time. Read on to learn how you can deliver great experiences to guests in your bar.
