Masterclass
Creating Unique Experiences At Your Venue
Learn from renowned beverage master Lorenzo Antinori of the Four Seasons Hotel in Hong Kong as he explains how to craft spectacular guest experiences for your bar. Watch now to also hear innovative bartender Fabrizio Cannizzaro share advice on how to stand out in a competitive marketplace.
Estimated watch time: 1 hour 7 minutes
Masterclass Chapters
07.01 - 18.50 - Why are Guest Experiences so Important for Your Bar?
18.51 - 41.30 - How to Improved Experiences Increase Footfall and Enhance Your Profitability?
41.31 - 49.23 - How Can You Improve Your End-To-End Guest Experience?
49.24 - 1.03.18 - How Can You Make Guest Experience a Unique Selling Point for Your bar?
Key Learning Outcomes
Meeting and exceeding guest expectations
Enhancing the overall customer experience in your venue
Adding the unexpected in your offering
Delivering hospitality in different ways
Top Tips To Surprise And Delight Your Guests
Top Tips To Surprise And Delight Your Guests
Discover top tips and techniques you can use to give your guests a truly remarkable experience they cannot replicate at home.
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