Man serving a woman a cocktail with a smile behind a bar


How to Stand Out With Amazing Customer Service

As a venue, there are many ways to stand out. Among those is memorable customer service. Learn how to go above and beyond in this Diageo Bar Academy Masterclass. 

Authors:  Ben Branson, Founder of Seedlip Drinks  

James Grant, World Class 2021 Champion 

Estimated watch time: 1 hour 10 minutes 

Make Your Bar Memorable

Often, what customers remember most about your venue isn’t necessarily your quality drinks but the customer service you provide them. Learn how to offer incomparable customer service that keeps guests coming back in this Masterclass hosted by trainer Sean Finter.  

Explore the do’s and don’ts of top customer service as you learn how to deliver special VIP bottle services. Watch now to uncover the common pitfalls to avoid complaints and find ways to keep your staff confident and motivated to perform at a high level. 

Key Learning Outcomes

  • What makes good customer service  
  • What makes a quality bartender 
  • Why customer service can improve your business 
  • How to minimize customer complaints

Watch Now

Masterclass: Standing Out with Customer Service

Masterclass Chapters

  • Why Do So Many Bars and Restaurants Fail?
  • Understanding Your Customers
  • How to Nurture Remarkable Bartenders
  • A Proven System for Amazing Hospitality

Customer Service Checklist

Review all the critical touchpoints within your venue that contribute to a good customer experience and learn how to provide a perfect experience for your guests. Download this tool now to better implement outstanding customer service.