ESSENTIAL BAR SKILLS: SPEED AND EFFICIENCY
Working in a bar is fast paced and time is not on your side. So how do we ensure that fast service does not compromise serving the perfect drink even when you’re under pressure? Advocacy and training Guru, Ben Davidson from Uber Tools, shares his advice on how to deliver the perfect balance of smooth and speedy service every time.
Achieving speed and efficiency in the service of drinks, is the ‘end game’ that all hospitality professionals strive for. Once conquered it means that bar staff are prepared to serve customers in an efficient and friendly manner, delivering an elevated drinks experience guests will not forget and will return for again and again. Ultimately enhancing the venue owners’ profitability and their bar staffs’ prospects. In today’s hospitality environment, every competitive advantage that is gained can be the difference between success and failure – a good piece of advice to take on board.
Speed and efficiency: a match made in heaven
In bars and restaurants, speed is crucial. The faster we can work – the less time customers wait to be served – more satisfied customers – means more money in the till. However, speed should never mean a compromise to accuracy or quality of the drink being served, or the standard of service offered to each customer. This is where efficiency plays its role – which is to provide service with speed but in an orderly, organised, streamlined and profitable manner. Measure the profitability of your mixed drinks here.
As well as an action, speed should also be thought of as an attitude. It’s a mind-set built on a conscientious passion. Each individual member of staff makes the decision on how fast, or how committed they are to getting the job done. When it’s busy on the bar and customers are lined up waiting to be served, the usual response is to knuckle down and get through the peak service period with your bar team, gaining great pleasure from the shared moment of pulling together to achieve the common goal, after all there is no ‘I’ in the word team.
Speed is what the customer sees, whereas efficiency is behind the scenes. When speed and efficiency come together the result can mean a more enjoyable working environment which helps provide a higher quality of service to every customer. Every customer is a walking advertisement for your bar via word of mouth or by posting on their social channels, so it is important that your service is always on point and worth talking about.
Speed and efficiency tools and techniques
In order for waiting staff to achieve speed and efficiency, they need to have the right tools and equipment to do the job. By checking your tools are all easily available and in good working order you can be sure they are – reliable and fit for purpose. Generic leaky pourers are the main reason for spillage and wastage. Inefficient jiggers have been responsible for incorrect measurements from even the most careful bartenders. Service items including trays can also be the cause of spillages. Before addressing a customer, check for cracks in service tray and ensure it is clean to prevent items dropping or distracting you from the service.
2. Workstation set up – the two step rule
Well prepared workstations are essential to serving customers in a fast and efficient manner. The two step rule simply means having all of your equipment convenient to your workstation, so there are no delays when serving your customers.
- Napkins - In the bar caddy, ready to use.
- Glassware - All popular types, within easy reach.
- Ice - Ice bucket on the bar or next to your glassware.
- Spirits - Fully-stocked on your back bar or speed rail.
- Mixers - A full selection, ready in the chiller and on the back bar.
- Garnish - On the back bar one as ingredient / one for presentation.
3. Order of making drinks
When you get a large order compiled of various drinks there is a proven order to prepare each drink that will aid your speed and efficiency:
Ben Davidson is an Advocacy and Training Guru from Über bar tools, one of the world’s leading bar tools designer and manufacturer.
ESSENTIAL BAR SKILLS: LAYERING
Layering: the technique that, when done right, can result in beautiful levels of flavour.
ENHANCE YOUR CUSTOMERS' EXPERIENCE
Being a great bartender doesn't stop at making drinks, customer service is an important part of the job.
UPSELLING: IT ALL ADDS UP
Failing to upsell could be selling your bar short. Read Diageo Bar Academy’s guide to spirit upselling.
PERFECTLY SERVED DRINKS
A drink perfectly served will build trust, ensures your consumers will be back for more.
Join in the conversation and share your photos on Instagram @diageobarac or post on our Facebook page. We’d love to hear from you.
Sign up and become a member of Diageo Bar Academy today and opt in to receive our monthly newsletter to unlock the latest industry news, trends and tips to keep your bar knowledge up to speed!