Boost your confidence in serving, recommending and hosting customers with our practical, user-friendly online training courses.
E-learning Courses and Articles
Customer Service
Access a wide range of online courses and resources to enhance your customer service skills and help you create a welcoming and safe space for your guests.
Customer Service Training Courses
Serving & Recommending With Skill
This course will help boost sales and increase revenue in your bar.
Responsible Serving
This course will help you understanding the importance of measuring drinks correctly and the impact of alcohol.
Sexual Harassment
This course will help you spot and address sexual harassment in the workplace in order to keep you and your colleagues safe.
Disability Awareness
This 30-minute course will update you on the correct actions needed when serving customers with additional requirements.
Elevating the Guest Experience
The right customer experience in your revenue can boost sales and boost customer loyalty. Complete this course to learn how to enhance your guest experience.
Providing Great Service
Is your venue winning over guests? Discover practical knowledge and tips for improving the overall guest experience.
Standing Out with Customer Service
Learn how to use quality customer service to make your bar stand out and attract more customers in this Diageo Bar Academy webinar.
Essential Bar Skills: Communication
The art of great hospitality lies in great communication. Learn how to master both verbal and non-verbal communication so you can deliver truly memorable hospitality.
Recommending and Upselling
Recommendations and upselling are useful tools to help you elevate and enhance the guest experience whilst demonstrating your professionalism, expertise and passion for your craft.
The Ultimate Guide to Essential Service Skills
Essential service skills are crucial in any bar and contribute to the overall venue success. Discover how to implement the best service using this guide.
Communication & Teamwork
In this course, you’ll learn just how important effective communication really is within your team.
How to Improve Hospitality Service Quality
Great customer hospitality and service can boost sales for venue. Watch this video as Anna Sebastian shares tips for elevating hospitality in your venue.
A Guide to Great Customer Service
Perfect your customer service skills with this e-book. Empower your team, handle challenging conversations and improve customer satisfaction in your bar.
Service Basics Quiz
Confident in your ability to provide a good service? Know the basics you need to follow? Test your understanding with this quiz.
Building Guest Loyalty
Take it from us, communication is EVERYTHING. Discover expert knowledge and tips to connect with guests in the best possible way.
Cultivating Guest Loyalty
Cultivating guest loyalty is fundamental to keeping a venue alive. Embrace key techniques to deliver on your venue’s brand promises and enhance guest experience.
How to Build Guest Confidence in the Hospitality Industry
Whether you run a bar, restaurant, or a hotel, it’s vital to make customers feel safe and valued. Learn how to build guest confidence in this masterclass webinar.
Elevating Hospitality Series
Learn essential tips and tricks from the experts on how you can wow your guests, and keep them coming back to your venue.
Curating the Guest Experience
The best hospitality operators design service strategies to deliver a remarkable experience for every guest on every visit. Learn how to design the best possible experience for your venue.
Treating Guests to a Great Experience
When guests visit your venue, they want to have a great time. Read on to learn how you can deliver great experiences to guests in your bar.
Baileys Cocktails: Creating Something Different For Guests
Baileys Irish Cream is an indispensable ally for bartenders. Discover the Baileys story and indulgent vegan friendly Almande and Chocolate Luxe recipes.
Customer Complaints and Service Recovery
Handling complaints effectively can make or break a business. Learn how to handle them effectively to turn the guest experience around.
Designing Remarkable Guest Experiences Quiz
Do you know the key elements of delivering exceptional hospitality? Put your knowledge and understanding of how to create the best guest experience to the test.
Responsible Drinking & Serving
Taking responsibility for those who are drinking in your bar venue is a must. Use our helpful resources to train yourself and staff on how to serve like a pro.
A Guide to Responsible Alcohol Consumption
As a bar professional, it’s especially important to be alcohol aware. Learn about responsible alcohol consumption and how it can have an impact on health, safety, and social wellbeing.
Practice Responsible Serving Like a Pro
Creating a fun, vibrant yet safe space for guests should be top of every bar’s agenda. Learn how to spot the signs of intoxication and promote responsible serving in your bar.
Responsible Serving Checklist
Make sure your team are up to date on responsible service in your venue with this handy checklist.
Responsible Alcohol Serving Quiz
Balance is key when it comes to responsible serving. How well do you know responsible serving guidelines? Put your knowledge to the test now!
View All Articles
Explore all of our customer service articles in one place here.
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