Great hospitality is what really sets a venue or bartender apart from the crowd - master the art with these top tips and resources.
Making great drinks is only half the battle. In bartending, success depends as much on your way with customers as it does on your skill behind the bar.
Learn how to make your guests feel right at home, quickly measure customer satisfaction and even how to handle complaints like a pro.
Whether you're looking to perfect your service skills, make better recommendations or master the art of upselling, our Great Hospitality section has got you covered.
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AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE
Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive and the importance of clear communication to keep everyone safe in this Masterclass.
HOW TO INCREASE PROFITS AND IMPRESS CUSTOMERS
On this Bar Chat podcast episode, Director of Bars at The Savoy, Declan Mc Gurk and Founder of Barmetrix, Sean Finter chat to host Tristan Stephenson about the link between venue profitability and customer satisfaction.
HOW TO MAKE THE BEST RECOMMENDATIONS FOR YOUR CUSTOMER
Winning the hearts and minds of guests at your place isn’t a matter of life and death for bartenders or servers, I can assure you: it’s much more serious than that. It’s everything.
ESSENTIAL BAR SKILLS: HOW TO HANDLE COMPLAINTS
Do you dread hearing ‘Can I speak to the manager?’ - Well fear no more! We take a look at some common customer complaints and share our top tips on how to resolve them.
SERVING & RECOMMENDING WITH SKILL
In this course from Diageo Bar Academy, you’ll learn different ways to ask questions, how to recommend correctly, earn a certificate and how to sell with skill while increasing profits.
MASTER THE ART OF UPSELLING: FIVE EXPERT TIPS
Upselling is an opportunity to exceed customer expectations, to build trust and ultimately to boost profits.
PERFECTING YOUR SERVICE SKILLS
The art of great service is the key to providing the ultimate experience to your customer.
QUICK TIPS FOR MEASURING CUSTOMER SATISFACTION
In today's digital, your reputation counts for even more than ever – and you’re only as good as your last review.
ELEVATING EXPERIENCES IN HOSPITALITY
Top tips on how to best amplify the experience for your guest from Tim Philips-Johansson & Anna Sebastian.