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GREAT HOSPITALITY

Great hospitality is what really sets a venue or bartender apart from the crowd - master the art with these top tips and resources.


Making great drinks is only half the battle. In bartending, success depends as much on your way with customers as it does on your skill behind the bar.

Learn how to make your guests feel right at home, quickly measure customer satisfaction and even how to handle complaints like a pro.

Whether you're looking to perfect your service skills, make better recommendations or master the art of upselling, our Great Hospitality section has got you covered.


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  • AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

    AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

    Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on keeping culture alive and the importance of clear communication to keep everyone safe.

  • HOW TO INCREASE PROFITS AND IMPRESS CUSTOMERS

    HOW TO INCREASE PROFITS AND IMPRESS CUSTOMERS

    On this episode Director of Bars at The Savoy, Declan Mc Gurk and Founder of Barmetrix, Sean Finter chat to host Tristan Stephenson about the link between venue profitability and customer satisfaction.


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