DISABILITY AWARENESS

As so many people are affected by disability, it is important that you are aware of what it means and of the different types of disabilities you may come across while working in the hospitality industry. This module will help you to take the correct actions when dealing with disabled customers to ensure that all of your customers experience a welcoming, friendly and efficient service at all times.

This module covers:

• Understanding the needs of disabled customers
• How to deal effectively with disabled customers
• Creating an inclusive experience

Duration: 30 minutes

Level of Difficulty: Medium