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Working in the hospitality industry, you will encounter people from all walks of life. In this module you will learn how to recognise potential biases and appreciate and accommodate people's differences, to create a more inclusive environment and promote equal opportunities and rights for yourself, your colleagues and your customers.

This module covers:

  • Defining equality and diversity
  • Understanding discrimination
  • Recognition and resolution

Duration: 30 minutes

Level of Difficulty: Medium

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