Access a wide range of articles and online courses to enhance your customer service skills and help you create a welcoming and safe space for your guests.
CUSTOMER SERVICE
Articles and Online Training
E-Learning Courses
Disability Awareness
This 30-minute course will update you on the correct actions needed when serving customers with additional requirements.
Elevating the Guest Experience
The right customer experience in your revenue can boost sales and boost customer loyalty. Complete this course to learn how to enhance your guest experience.
Serving & Recommending With Skill
This course will help boost sales and increase revenue in your bar.
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A Guide to Responsible Alcohol Consumption
As a bar professional, it’s especially important to be alcohol aware. Learn about responsible alcohol consumption and how it can have an impact on health, safety, and social wellbeing.
Cultivating Guest Loyalty
Cultivating guest loyalty is fundamental to keeping a venue alive. Embrace key techniques to deliver on your venue’s brand promises and enhance guest experience.
Curating the Guest Experience
The best hospitality operators design service strategies to deliver a remarkable experience for every guest on every visit. Learn how to design the best possible experience for your venue.
Customer Complaints and Service Recovery
Handling complaints effectively can make or break a business. Learn how to handle them effectively to turn the guest experience around.
Customer Service Skills
Learn the top customer service skills for bartenders including, communication, recommendations, upselling, speed and efficiency, and managing complaints.
Essential Bar Skills: Communication
The art of great hospitality lies in great communication. Learn how to master both verbal and non-verbal communication so you can deliver truly memorable hospitality.
How to Improve Hospitality Service Quality
Great customer hospitality and service can boost sales for venue. Watch this video as Anna Sebastian shares tips for elevating hospitality in your venue.
Practice Responsible Serving Like a Pro
Creating a fun, vibrant yet safe space for guests should be top of every bar’s agenda. Learn how to spot the signs of intoxication and promote responsible serving in your bar.
Recommending and Upselling
Recommendations and upselling are useful tools to help you elevate and enhance the guest experience whilst demonstrating your professionalism, expertise and passion for your craft.