BAR CHAT - PODCAST
Join host, world class bartender Tristan Stephenson, as he chats to industry experts and leading bartenders from around the world.
Tune in from anywhere and make Bar Chat your go-to for the latest industry trends and inspiration. Whether you’re managing a team, working behind the bar or serving guests, expect a range of topics and conversations to help you raise the bar and stay connected.
Any opinions or views expressed in this podcast are the guest’s own and do not represent those of Diageo.
EPISODE 32: CUSTOMER SERVICE AND THE POWER OF BEING HEARD
Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind the bar, serving tables or greeting customers, pick up tools to affect behaviour of others and how to put them into practice in a bar or restaurant environment.
EPISODE #31: BAR TOOLS EXPLAINED WITH GREG BOEHM
Hear from Greg Boehm, owner of Cocktail Kingdom about the wonderful world of bar tools. In this episode, Tristan chats to Greg about how different bar tools are made, the impact this can have on a serve and what to look out for when buying your own bar tools.
EPISODE #30: BATCHING AND BOTTLING WITH NOEL AND MAX VENNING
In this episode, host Tristan chats to bar owners Noel and Max Venning as they share tips for good fermentation, the benefits of batching and bottling and their thoughts on the future of cocktail delivery. Tune in now!
EPISODE #25: NEW CUSTOMER EXPERIENCES AND BEHAVIOURS
Fabrice Limon and Pasan Wijesena share their perspectives and experiences of seeing customer behaviours and experiences evolve and change over the year, as well as insight into what the future holds.
EPISODE #22: THE FUTURE OF WOMEN IN THE INDUSTRY
On this exclusive episode for International Women’s Day, guest host Lauren Mote, is joined by a global panel of guests discussing diversity in the industry, how it is progressing around the world and hopes for greater diversity moving forward.
EPISODE #21: GOING Through the archives with Joanne McKerchar
Joanne is a Senior Archivist at the Diageo Archive in Scotland. The archive contains a wealth of historical literature, accounts, advertising and personal notes relating to Diageo’s range of brands.
EPISODE #19: BEHIND THE LIQUID HIGHLIGHTS
Spirits knowledge is a must for any bar professional and in this episode of Bar Chat host Tristan Stephenson looks back at the best bits from episodes discussing Rum, Beer, Gin, Tequila and Whisky. Guests include experts Dave Broom, Jake Burger and Eduardo Gomez.
EPISODE #18: CAREERS IN THE INDUSTRY
Global Cocktailian Lauren Mote and World Class bartender Grant Sceney share their career paths and the challenges and highlights they have experienced so far. Whether you're looking for a new career in the industry or hoping to develop in your current role, this episode is for you.
EPISODE #11: How to Nurture Happy and Successful Teams
Join Anna Sebastian, Bar Manager at the Artesian and Sean Finter, Founder of Barmetrix, as they explore the many ways you can nurture a happy and successful team.
EPISODE #6: HOW TO INCREASE PROFITS & IMPRESS CUSTOMERS
Director of Bars at The Savoy, Declan Mc Gurk and Founder of Barmetrix, Sean Finter chat to host Tristan Stephenson about the link between venue profitability and customer satisfaction.