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AN EXPERT GUIDE TO BUILDING GUEST CONFIDENCE

Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on to keeping culture alive and the importance of clear communication to keep everyone safe.

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MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE

From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.