How to elevate hospitality
Episode 1 - How to make a good first impression
Episode 2 - Body language
Episode 3 - How to improve customer communication
Episode 4 - How to create a sequence of service
Episode 5 - How to create guest profiles
Episode 6 - How to speak to your guests
SUMMARY & RELATED CONTENT -
Ever wondered how to elevate your hospitality skills so that you increase your guests experience? This bitesize episode with Anna Sebastian and Tim Philips-Johansson answers just that.
If you want to explore more ways on how you can elevate your hospitality skills then check out masterclass on 'building guests confidence'. In this episode Anna Sebastian and Ollie Margan discuss practical steps your team can make to put guests at ease, tips on to keeping culture alive and the importance of clear communication to keep everyone safe.
Also check out related articles such as 'How to make the best recommendation for your customer', 'How to handle complaints' and 'The art of upselling'.
MEASURE UP: GET TO GRIPS WITH CUSTOMER EXPERIENCE
From social distancing to implementing effective hygiene and safety measures, it’s as important as ever to measure your customer experience. Follow our guide to implementing a digital customer experience survey.
GEARING SOCIAL MEDIA FOR BUSINESS IMPACT
Founder of Beautiful Booze, Natalie Migliarini, shares her top tips on how to really create business impact through social media.
HOW TO GET THE MOST FROM ONLINE BAR RESERVATIONS?
This session is designed to guide you through the multi-faceted world of Online Reservations
MASTERING YOUR MENU
A menu should be more than just a list of the drinks you sell. In a world of social media and virtual engagement, a menu is an extension of your bars brand image and identity.